GENERAL INFORMATION:
Sales and Technical Assistance are available by telephone 8:00A.M. to 5:00P.M. Eastern Time Monday through Friday - (937) 912-0054. Contact Advice@BrocksPerformance.com for e-mail support. Orders can be placed 24 hours a day to our fax at (937) 912-0062, or at our Web Store using your Visa, MasterCard, American Express, Discover, PayPal or PayPal Credit. Your credit card transaction is secured by Authorize.Net Merchant Services. We do not collect or retain your credit card information.
BACKORDERS:
Although we try to keep every item in stock, occasionally some items are not immediately available for shipment and may need to be backordered. If you paid by Credit Card your card will not be debited until your order ships, we will hold your entire order until all backordered items are available, if you prefer that we ship the items that are available, please call customer service or email us with instructions. Backordered items are shipped via the same service as the initial order.
SHIPPING:
Orders received Monday through Friday by 2:00 PM (EST) are shipped the same day on all in-stock merchandise. Weekend/Holiday orders are processed the next business day.
Ground Shipping Charges for the Continental US
|
Order Total
|
Shipping Charge | |
|
$0.00 - $99.99
|
=
|
$9.99 |
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$100 - $199.99
|
=
|
$13.99 |
|
$200 - $299.99
|
=
|
$16.99 |
|
$300 - $399.99
|
=
|
$20.99 |
|
$400 - $599.99
|
=
|
$24.99 |
|
$600 - $899.99
|
=
|
$28.99 |
|
$900 - $1,199.99
|
=
|
$32.99 |
|
$1,200 - $1,599.99
|
=
|
$35.99 |
|
Over $1,600
|
=
|
$39.99 |
Actual Freight Charges for AK, HI, PR and International Orders Apply
STANDARD DELIVERY:
Brock’s Performance uses UPS and USPS as their preferred carriers. For even faster delivery, we offer Next Business Day and Two Business Day Express Service (can be applied to orders placed before 2:00 PM EST Monday through Friday). For Express Delivery rates, call our customer service department at 937-912-0054.
For transit times from our Distribution Center in Dayton, Ohio click here for UPS Time in Transit
INTERNATIONAL ORDERING INFORMATION:
Brocks Performance uses UPS and USPS for International orders.
USPS International Priority Mail 6-10 Business Days
USPS International Priority Mail Express 3-5 Business Days
UPS Expedited Delivery: Three or four days to Europe and four or five days to Asia and Latin America
Place your order online, by phone, fax or email. Shipping rates are based on the total weight of the order and may be adjusted. All of our prices are in U.S. dollars and no other currencies will be accepted.
INTERNATIONAL PAYMENT TERMS:
Wire Transfer, PayPal or Certified US Check
Checks / Demand Drafts: Checks for international shipments will only be accepted if drawn on a United States Bank and payable in US dollars. Prepayments by check should be made by Certified Bank check. Orders paid by other types of checks will not be shipped for a minimum of 10 days upon receipt of check.
If you have any other questions regarding our policies or your order, please email us at customerservice@brocksperformance.com
SHIPPING GUIDELINES:
- Shipping charges include insurance but do not include any fees for customs, taxes or duties; these are the customer’s responsibility.
- If you wish to have your items shipped on your shipper account, there is a $25.00 International Handling Fee/Document preparation fee.
EXAMPLE SHIPPING CHARGES:
1 Complete exhaust system to Europe
Priority US Mail = $120 (5-12 Days)
UPS Worldwide Expedited $160 (2-5 Days)
TERMS AND CONDITIONS OF COUPONS:
Limit one coupon per customer. Not valid with any other offer or discount. Not redeemable for cash. Not valid toward the purchase of gift certificates. Excludes BST wheels, Rotobox Wheels, Kineo Wheels, McIntosh Swingarms, Ohlins Dragshocks and Speedohealers, additional exclusions may apply. See coupon for expiration date and offer. Brock's Performance reserves the right to limit quantities.
U.S. & CANADA TERMS:
Payment can be made by Visa, MasterCard, American Express, Discover, PayPal, C.O.D. Money Order or Certified Check, unless previous arrangements have been made. If you send an order in via fax or mail, you will have to add shipping charges to the payment. You can use our store checkout process in order to obtain the shipping charges. Just go through the order process until you get to the invoice page. DO NOT click "Confirm" on the final checkout page.
COMPETITION USE ONLY POLICY
All products are for competition use only (excluding Carbon Fiber Wheels). Any other use may violate the law. Not all parts are certified for highway use. Check your local and state laws. Brock Davidson Enterprises disclaims any and all liability for consequential or incidental damages. Click here to read more about this policy.
If you are a motorcycle dealer or owner in California, please click here for California Emissions FAQ’s as defined by the Motorcycle Industry Council.
RETURNS:
All merchandise returned to Brock Davidson Enterprises, Inc. must have prior approval. Please contact a Customer Service Specialist at 937-912-0054 for return instructions and to receive an RMA number. Returns must be made Freight Prepaid. All returns must be accompanied by a copy of the original invoice, as well as a complete explanation of reason for return. A 15% restocking charge may be applied to all returned Merchandise. NO returns will be accepted after 30 days from invoice date. All returned merchandise must be suitable for resale and NOT USED.
DAMAGED MERCHANDISE:
Brock Davidson Enterprises, Inc. ships all Merchandise carefully packaged and in good condition. All Shipments are Insured. All Claims for Damages Merchandise must be made with the Carrier. All Packaging materials must be presented to the Carrier with a claim. Do Not Return damaged Merchandise to Brock Davidson Enterprises, Inc. without prior approval.
PRICING DISCLAIMER:
All prices on this web site are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information, occasionally; an item on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, Brock’s Performance shall have the right to refuse or cancel any orders placed for product listed at an incorrect price.
DEALER LOCATOR:
Brock's Performance does not endorse, represent or warrant the quality of any service, purchases, installations or practices of any of the dealers found on this site. Any reliance upon any information, content, advertisements, materials, products, services or dealers included on or found through this site shall be at the user's sole risk.
LIMITED WARRANTY & LIABILITY DISCLAIMER:
Brock Davidson Enterprises, Inc. does unconditionally warrant that its parts be free from defects in materials and workmanship prior to installation. However, Brock Davidson Enterprises, Inc. does not make any warranties expressed or implied including without limitation, warrant to fitness, or merchantability of any of our products for particular use or purpose including extreme stress applications to which this product is subjected. All products are for competition use only. Any other use may violate the law. Not all parts are certified for highway use. Check your local and state laws. Brock Davidson Enterprises, Inc. disclaims any and all liability for consequential or incidental damages. If you are a motorcycle dealer in California, please click here for emission laws.